Returns & Replacement Policy

Our Commitment

At Metalli, we want you to love your metal poster. If your poster arrives initially damaged or defective, we'll make it right with a replacement. This policy outlines the terms for returns and replacements.

No Refunds — Replacements Only

Metalli does not offer refunds. Eligible returns are resolved by replacing your metal poster with a new copy of the same metal poster you ordered (same design, size, and finish, unless otherwise agreed).

Once we approve your return and receive the original item, we'll ship your replacement at no cost to you.

7-Day Return Window

You can request a return within 7 days of delivery if:

• •The poster arrives initially damaged during shipping
• •There is a manufacturing defect (scratches, dents, printing errors)
• •The product is not as described on our website
• •You received the wrong item

Return Conditions

To be eligible for a replacement:

• •The poster must be in its original packaging
• •The product must be unused and in the same condition you received it
• •The magnetic mount must be included if it was part of the original package
• •You must initiate the return request within 7 days of delivery

How to Request a Replacement

Follow these steps to request a return and replacement:

1. 1.
   Contact Us

   Reach out on WhatsApp with your order number and reason for return.

2. 2.
   Provide Photos

   Send clear photos of the product and any damage or defects. Also include photos of the packaging.

3. 3.
   Approval

   Our team will review your request within 24 hours and provide return instructions. Eligible returns are replaced with the same metal poster you ordered.

4. 4.
   Return Shipping

   We'll arrange courier pickup or provide return shipping details. For damaged or defective items, return shipping is free.

5. 5.
   Inspection & Replacement

   Once we receive and inspect the returned item, we'll ship a new copy of the same metal poster you ordered.

Custom Orders

Custom metal posters with your own designs are eligible for replacement only if:

• •The poster arrives damaged during shipping
• •There is a manufacturing defect
• •We made an error in production (wrong size, incorrect design reproduction)

For eligible custom orders, we'll remake the same custom design you ordered. Please carefully review your design and size selection before placing a custom order. Once production begins, custom orders cannot be canceled or modified.

Non-Returnable Items

The following items cannot be returned:

• •Items returned after the 7-day window
• •Used or mounted posters
• •Items without original packaging
• •Custom orders (unless damaged or defective)
• •Sale or clearance items marked "final sale"

Damaged During Shipping

If your poster arrives damaged:

• •Contact us within 48 hours of delivery
• •Provide photos of the damaged product and packaging
• •We'll replace it with a new copy of the same metal poster you ordered at no cost to you

All our posters are carefully packaged to prevent damage. If shipping damage occurs, we take full responsibility and will make it right.